[SOLUCIONADO] Can't connect to 4G [ Editado ]

[JackLeeson]

Hello, apologies, my spanish isn't good enough to fully explain the problem so i'll write in English and hopefully someone can help.

We've ordered the Internet at home service from Amena and have received the router and sim card. We have installed the router and sim card correctly as the guide on the website showed but there is no 3g/4g signal. We checked the coverage map before ordering and we are well within the coverage area, so that is not the problem.

Also, I have never received any emails from Amena so I suspect they have might have the wrong address.

If you need information please let me know.

Any help you can give would be greatly appreciated.

Thanks

Jack Leeson

[juars]

Hi @JackLeeson.

When do you recived the router? Normally, the sim doesn´t arrive activated, sometimes it can spend a few hours because it has to activate in Amena´s systems., this activation is automatic.

Sorry for my English.

Have a good day!

[JackLeeson]

Hi jars, we received the router this morning, about 10:00 am, we installed it shortly after.

I will reply in a few hours whether it has activated or not.

Thankyou and please don't apologise for your English, I wish I knew enough spanish to write this properly.

Jack

[juars · Accepted solution]

Hi again @JackLeeson.

Don´t worry, because I think you will have the service today, this process is totally automatic.

Please, let me Know when you have internet.

Remember, turn off and turn on your router to comprove your conection.

Thanks!

[JackLeeson]

Hi Juars.

Nothing yet. I believe you. I will wait but I'm posting this screen shot in case it means I have a problem.

http://imgur.com/a/C4Jt8

It says the sim has been activated but that could be because I unlocked it with the pin.

Thanks for your help so far.

Jack

[JackLeeson]

Disregard my last post. It's now connected. Thankyou so much for your assistance. I can now download some spanish lessons!

[juars]

Great @JackLeeson.

Enjoy your conection and learn so much Spanish

Have a good day!